Privacy
July 14, 2025
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Connecticut's First Privacy Fine Signals Start of New Enforcement

Connecticut has issued its first public fine under the Connecticut Data Privacy Act (CTDPA), signaling a shift from passive regulation to active enforcement. TicketNetwork was fined $85,000 for failing to meet basic compliance requirements, such as clear privacy notices and honoring opt-out requests. This landmark action marks the end of the CTDPA’s grace period and foreshadows more aggressive enforcement across the U.S. For enterprises, it’s a warning: state privacy laws are no longer theoretical—they’re operational risks demanding immediate attention and proactive management.

Connecticut just issued its first public fine under the Connecticut Data Privacy Act (CTDPA), and if you're a business handling consumer data in the United States, this is your wake-up call. The grace period is over. Enforcement is no longer hypothetical. The regulatory train is not only moving, it just made its first whistle-stop at a real company’s doorstep, and there are many more to come. Enterprises should view this moment not as a distant compliance issue confined to Connecticut, but as a preview of a broader enforcement wave looming across the U.S.

The summary is simple: On July 8, 2025, Connecticut Attorney General William Tong announced an $85,000 settlement with TicketNetwork, a ticket marketplace company based in the state. The violation? Failing to comply with CTDPA’s core requirements including providing a clear privacy notice, honoring opt-out mechanisms, and respecting user rights. After months of back-and-forth following a cure notice issued in November 2023, TicketNetwork had not resolved its compliance issues. This resulted in the state’s first public enforcement action under its data privacy law.

The fact that this is Connecticut's first public fine is critical. Until now, the state had focused on education and quiet resolution. Over a dozen businesses received cure notices in the law’s first year, and dozens more were subject to information requests. But January 1, 2025, marked the end of the cure period, and the AG's office has since been empowered to fine violators without warning. TicketNetwork was the first company to test that transition, and they paid the price. This sets a powerful precedent: Connecticut is ready to act. And other states are watching.

So why does this matter beyond Connecticut’s borders? Because nearly a dozen U.S. states now have their own consumer privacy laws, and more are on the way. Each has slight nuances, thresholds, definitions, rights, but they all share one trajectory: moving from passive regulation to active enforcement. What began as a legal framework is rapidly evolving into a live, operational risk for businesses across industries. If your organization has taken a "wait and see" approach, you’ve just seen enough. It’s time to act.

The Connecticut Data Privacy Act is modeled closely on the Virginia Consumer Data Protection Act (VCDPA) but incorporates elements from California’s CCPA/CPRA and the GDPR. It grants consumers rights to access, correct, delete, and opt out of the sale or processing of their personal data for targeted advertising. It also mandates data protection assessments for high-risk processing, such as profiling or handling sensitive data. Most notably, it requires businesses to honor universal opt-out mechanisms like the Global Privacy Control (GPC), a provision that is fast becoming a standard across states.

TicketNetwork's violations were far from edge cases. According to the AG's release, the company failed to provide a privacy notice that clearly explained how personal data was collected and used, neglected to disclose consumers’ rights under the law, and did not offer a functioning opt-out mechanism for targeted advertising. Additionally, its site failed to recognize GPC signals. These are foundational elements of compliance, ones every covered entity should have had in place over a year ago.

The settlement wasn’t just about money. In addition to the fine, TicketNetwork is now required to submit annual reports for the next four years detailing its compliance with CTDPA. It must implement system-wide privacy program reforms and undergo continuous review by the AG's office. That’s a costly administrative burden, one that could have been mitigated by early investment in privacy risk management tools and strategies.

For businesses, this moment signals a shift from theory to practice. The enforcement of data privacy laws is no longer confined to headlines from Europe or California. It’s now part of the operational landscape in states like Connecticut, Colorado, Virginia, and Utah. The patchwork nature of U.S. privacy laws means enterprises must navigate a labyrinth of overlapping obligations. But one thing is clear: enforcement is accelerating, and regulators are increasingly aligned in their expectations.

Privaini has long argued that privacy is not just a compliance exercise, it’s a strategic imperative. Organizations that treat privacy as a core operational risk gain a competitive advantage in trust, customer loyalty, and brand reputation. More importantly, they reduce their exposure to financial penalties, reputational harm, and mandatory oversight. The TicketNetwork fine underscores what happens when businesses underestimate that risk.

We also believe that real-time, AI-powered privacy intelligence is key to staying ahead of this curve. Static policies and check-the-box compliance audits are no longer sufficient. Businesses need dynamic tools that can scan their websites, third-party code, data-sharing practices, and vendor ecosystems for real-world exposures. That includes detecting unintentional tracking, unlisted cookies, or improperly handled opt-outs, all of which contributed to TicketNetwork’s downfall.

Enterprises must now ask: Are we ready for inspection? If regulators show up tomorrow, can we demonstrate not just a privacy policy, but a living, breathing privacy program? Do we honor opt-out signals? Are our vendors compliant? Are our systems resilient enough to manage consent across digital touchpoints?

The answers to those questions will define the next phase of privacy maturity for organizations. And this phase won’t be optional. As more state AGs ramp up enforcement and federal proposals like the American Privacy Rights Act (APRA) gather momentum, the U.S. may soon move toward a comprehensive, national standard. Until then, companies will have to contend with the reality of 50 privacy frameworks, each carrying the potential for fines, audits, and lawsuits.

What happened in Connecticut should be viewed not as a local skirmish but as a national signal. The regulators have left the station. The map is expanding. And the burden of proof is now on every business.

At Privaini, we’re helping companies proactively detect privacy risk exposures, streamline compliance across jurisdictions, and embed privacy by design into every aspect of the digital experience. Our Privacy Risk Management platform uses real-time intelligence to uncover blind spots before regulators do.

Connecticut’s fine may be the first, but it won’t be the last. And in this new enforcement era, the cost of inaction is far greater than the investment in getting it right.

The future of data privacy enforcement is here. Are you ready for it?